A live chat is a real-time method of communication between a website hosting company's support crew and its customers. It's a very efficient method to receive some info about the hosting services or have some problem resolved because you're speaking with a live agent. The advantages of using a live chat service rather than calling or opening a trouble ticket are the lower possibility of errors any time you exchange info like usernames or domain names, the more rapid response time because the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you can do something else entirely while the agent examines the issue in question. Also, you will be able to be a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone costs that you'll have to pay in case you're calling to another country.

Live Chat Support in Shared Hosting

As a part of the support services that we provide for all our shared hosting, we've live chat support that is available each and every day, even on holidays. You're able to contact us regardless if you already own an account or not, as we can support you with all sorts of things, ranging from providing you with common information about our services if you aren't our customer yet and you are thinking about ordering one of the packages, to assisting you with creating an email account in an email client. A part of the issues are more complicated and time-consuming, therefore you'll need to employ the ticketing system that is built-in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is available every single day, even on holidays and weekends. It's one of the best ways to find out more about our Linux semi-dedicated packages if you don't have an account yet or to have some problem resolved in case you're a customer and our customer care representatives will assist you promptly regardless of the time of the day you join the chat. If you're hestitating which plan is better for your websites, in case you need a piece of advice whether you should obtain a specific upgrade and how to order it or in case you've got difficulties installing an e-mail account on your computer system, you'll be able to get in touch with us and we'll supply you with the required info promptly. The live chat is online even after our telephone lines are off for the day, therefore when you have an account with us, you can be sure that you'll always get instant assistance with any question or issue that shows up.